Refund policy

All-in-One Golf Gear

You can request a free return for products purchased from vilmo.shop:

Within 30 days of receiving your order for full-priced items

Within 14 days of receiving your order for sale items

All returned items must be unused, in perfect condition, and returned with original packaging.

We are unable to accept returns if items:

are scratched, damaged, or show signs of use

are returned without original packaging or protective materials

If an item is returned in unacceptable condition, it will be sent back to you at your own cost.

Golf Bags & Equipment Special Care

When checking the style, size, or fit of All-in-One Golf Gear products (including golf bags and accessories):

Handle items with care

Keep all protective packaging, tags, and covers intact

Do not use items outdoors or on the course

Avoid scratches, marks, or wear

All golf bags and gear must be returned unused, with all tags, dust covers, and original packaging included.
Please ensure items are securely packed to prevent damage during return transit.

Non-Returnable Items

Products cannot be returned once a sticker or seal has been applied

Items with customisation or personalisation cannot be returned

Gifts with applied stickers or seals are non-returnable

Once customisation has been applied, no refund, exchange, or credit is possible.
This does not affect your statutory rights.

Arrange a Free Return (UK)

You can return your order by:

Free home collection

Drop-off using a return label

Returning to a selected UK store

To arrange a return, submit a request via My Account.

How to Generate a Return

Log in to My Account

Go to My Orders

Select the order and click Return Items

Choose the items and reason for return

Select your preferred return method (collection or drop-off)

If you do not yet have an account, you can activate one using the email address from your last order.

Return to a UK Store

Selected UK stores accept returns.
Please contact Customer Care to confirm your nearest participating store.

If returning in-store, you do not need to raise a return online we will assist you directly.

Refunds

UK returns are collected by DPD

Returns usually reach us within 2–4 working days

Once received and approved, refunds are issued to the original payment method

Refund processing:

Usually visible within 72 hours

Some banks may take up to 10 days

You will receive a confirmation email and can track the status in My Account.

Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, please return it and place a new order.

All-in-One Golf Gear Guarantee (Care Policy)

We are committed to delivering high-quality golf equipment and accessories.

If a product has a manufacturing defect within 12 months of purchase, you may return it with proof of purchase and we will repair or replace it at our discretion.

This does not affect your statutory rights.

What Is Not Covered

Normal wear and tear

Damage due to misuse or accidents

Airline or airport handling damage

If a repair is possible outside warranty, we are happy to provide a repair cost quote.

Need Help?

📧 contact@vilmo.shop

📞 +44 745 598 2121